Hi Sellers! 👋
We never want you to miss a sale, even if your internet connection is unavailable. Now, you can opt-in to accept chip and tap payments when your customer uses a card with a Visa, Mastercard, American Express, or JCB logo. Apple Pay and Google Pay are also supported! Read more about Offline Mode for when you do not have internet connectivity.
Please note that Eftpos debit cards cannot be processed offline.
In Offline Mode, Square Terminal captures card information while connectivity is interrupted, and approves payments without any verification. Once connectivity is restored, the transaction is sent to the issuer for online authorisation.
To enable Offline Mode:
- From the navigation bar at the bottom of your Square Terminal screen, tap More.
- Tap Settings > Checkout > Offline Mode.
- Toggle Allow Offline Mode to on.
- Review the information and then tap Allow Offline Mode.
- To set a limit for card transactions taken offline, enter an amount next to Per Transaction Limit. This limit automatically defaults to $100 when Offline Mode is enabled and the maximum per transaction limit is $50,000.
Please Note!
- By enabling Offline Mode, you (the seller) are responsible for any expired, declined, or disputed payments accepted while offline. Square is unable to provide customer contact information for payments declined while offline.
- You must reconnect to the internet within 24 hours after taking an offline payment to upload any offline transactions. Offline payments are processed automatically when your device regains connectivity and will expire if not processed within 24 hours.
- Processing payments offline is currently available with Square Terminal only.
Let us know how this feature will benefit you in the comments! Do you ever operate remotely or anywhere WiFi connectivity is poor? We want to hear from you!
Seamus
Square, Australia
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