We're excited to announce the launch of Square Messages, a streamlined communication channel for your and your buyers!
You can now create a single channel for all your communications with customers through Square Messages. You can send and reply to messages via text or email, such as feedback and replies to receipts.
Square Messages is accessible from your online Square Dashboard and is available with all Square apps on Android and iOS devices, including Square Appointments, Square for Retail, Square Point of Sale, and Square for Restaurants.
What are some of the benefits of Square Messages?
- Never Miss A Sale: When a customer reaches out with a need, assist them to avoid customer churn.
- Save Time: Answer customers’ questions, while attending to any immediate needs of the business.
- Customer Experience: Customers expect an efficient, personal customer experience. Customers want to feel heard and understood, even when expectations have not been met.
Get Started with Square Messages
To learn more about Square Messages and how you can get started, take a look at our Support Centre article.
Thank you to all our Beta participants who tested this feature and helped us ready this product for launch. It was no small feat, and your patience and feedback.