Major Lag between Sale and Till drawer opening

[ThomasTM_]

Since recent update, on 6.40.1, the square pos app on ipad has a long waiting time between accepting sale and opening till drawer (using square stand).

Have tried restarting ipad and reinstalling app to no avail.

Newer generation of ipad tried as well. I believe it is a software issue from recent updates.

Also to mention, the till drawer is connected via usb to receipt printer.

[Lou8]

Hi @ThomasTM_, thanks for posting and welcome to the Community.

I'm sorry to hear you're having difficulties with the POS and cash drawer following the app update.

It sounds like you've already performed some essentials troubleshooting steps on the app. There are a couple more you could try as listed here:

• Make sure your iPad's software is up-to-date
• Turn your iPad off and on
• Make sure that the date and time on your device are correct

I'd also like to rule out connectivity issues between the Stand and the printer-driven cash drawer. Could you confirm the brand and model of the printer you use, so I can share the relevant troubleshooting steps? 

[ThomasTM_]

We are using same stand printer and till drawer combo in three of our shops. Lag started concurrently yesterday for all, I believe there was an app update. Ipad uptodate, tried restarting and time is correct.

Printer model: Star TSP100 eco futureprnt

[ThomasTM_]

I would also like to add that in another shop where we did not update the app the system is working without lag. So delays only occuring in places app was updated.

[Lou8]

Thank you for providing additional information and context @ThomasTM_.

I haven't heard similar reports from other sellers, but we can still investigate this further on our end. Since we don't have access to account information on the Seller Community, could you contact our Support team by phone or email, so we can escalate this to our engineers ?

Just to make sure we cover all bases first, could you also go through some printer troubleshooting steps listed in this Support Article - most especially unplugging and replugging your set-up. 

Thanks for your patience!