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My Square Register has been having intermittent crashes, freezes, and slow downs the past two weeks.
I called into support a week and a half ago and the support agent on the line said it was a "known issue" and that it was being worked on. Where does this stand?
We're getting really bad slow downs where customers will try input tips on the customer facing display and it will freeze / not register the tip. We're also getting freezes where we can't input items and a que is forming behind us. Additionally, the whole register will crash and we'll have to restart also causing a slow down / que.
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Hey @policenauts oh no! I am sorry you are having issues with your Square Register as well.
Please try the troubleshooting steps @frances_a provided above. If you are still having issues please reach out to Customer Support at 1-855-700-6000 squ.re/contactsqsupport. Our team can look further into this and file a ticket.
Thank you for working with us to resolve this!
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