Hi all,
Hoping someone can help. My items sync to facebook and instagram, but the issue i am having is the listing on facebook seems to be picking a random or the top of the list variation top show on the listing, which doesn’t match the picture in most occasions. I just want it to show the product and not a variation as part of the name. Is this possible? Have uploaded a photo top try and show what i mean. I want the facebook bit just to say garden rose. But when squares syncs it adds one of the variation options: black.
I can edit some of these on facebook but then square will just overwrite them again,.
hopefully someone has an answer.
I have a similar frustration where items that have variations don't behave well at all. They are grouped like one product (given group ID's, not Content ID's), and a random option (in my case size) is placed as the title of the item on Facebook's Shop. I also cannot select one of the individual items (my sizes) for building sets or forcing how things are displayed in my shop (though I assume that is more of a FB issue).
I do think that the data source file being served up by Square could be the cause of these grouped items and would like Square to investigate. I have disconnected several times to flush the items as I noticed that products I had renamed had no effect (items form a month before would not update that way). Only wholly new items or new variants seemed to sync changes. Observing that, I actually deleted all but the default variant for all my items, reconnected to the shop, and the titles were what I wanted (for me it should be our "Regular" size with the lowest price). As soon as I added back in the actual options/variations back in Square, a sync took place, and each product was grouped, resulting in the main complaint (while some remained "Regular" this time, others changed to "Medium" or "Large"). Please help.
