10 gen iPad connection issue

[TwinTurdz]

Hello,

I have a 2nd gen square reader that I’ve been trying to connect to my 10th gen iPad. I have checked compatibility, and made sure my iPad is up to date.

I have followed the step by step video a couple times after it hadn’t worked, and I have also taken the recommended steps to forget the device on both my iPad and square app, but nothing has worked.

it just keeps popping up “square reader has failed to connect”.

I have even reset my network multiple times, restarted my iPad etc, and have not found anyone else online about this problem either.

I also have purchased another square reader to solve the problem but nothing has worked. I hope someone can solve it.

[Breffni]

Hey @TwinTurdz - welcome to the Seller Community!

I appreciate your efforts in troubleshooting, and I'm sorry to hear you're still experiencing issues. I know you've been through this before, but let's work through it together one more time.

Open Square Point of Sale App: 

1) Settings > Hardware > Card Readers > forget all card Readers

2. Force-quit Square Point of Sale App

3. Open device settings 

4. Navigate to Bluetooth

5. Forget all Square Readers

6. Hold the button on the reader until the lights flash red

7. Reboot the Device

8. Re-launch Square Point of Sale app, wait 1-2 minutes, and re-pair the Reader

Make sure bluetooth is toggled off for any device that has connected to the Reader in the past.

If after doing so, you're still unable to conntect the Reader, please give us a call on 1-855-809-9000, Monday to Friday, 9 a.m. to 9 p.m., EST and our support team will take a closer look into this with you.