shipping rates missing

[koolathings]

Integrated with shippo , then uninstalled , now cant see my manually entered shipping rates in shipping ! 🤔

[Boris]

Hi @koolathings

It sounds like after removing the Shippo integration it has removed your shipping rates.

These may need to be re-setup through the shipping section of your Square Online Dashboard. If you need assistance with that please feel free to contact our support team. You can give us a call on 1800 760 137. We are open Monday to Friday from 9am to 5pm Melbourne time.

[koolathings]

Hi Boris , yeah that's what I am in and its just not there. Have clicked on just about everything. All it is showing is the EDIT SHIPPING LOCATIONS bar. Will get help desk on to it 😁

[Camfquinn]

Same problem. I enter the different rates for different shipping profiles, then a minute later the rates are automatically removed by Square. If I re-enter the rates, the same thing happens again. It won't allow me to enter different rates. I have a feeling it is because the engine defaults to rates based on the shipping address entered. The problem is that my product is shipped from a number of distributors worldwide so the rates for different regions vary according to where the product is shipped from. That shouldn't be a problem if I can enter different rates for different shipping profiles. But it won't allow me to do that. 

[Arie]

Sorry to hear about the trouble here @Camfquinn! Please reach out to our support team, so we can dig a bit deeper and take a look at your shipping profiles alongside you, and file a ticket with engineering if necessary. You can call support on 1800 760 137, and our lines are open Monday-Friday, 9am-5pm AEST, or contact us via online chat or email:

1. Sign in to your Square account

2. Head to our contact page https://squareup.com/help/au/en/contact

3. Click on any topic, then "I don't see my issue"

4. Click "Message us" or "Email us"

Or, if you see the new chatbot help flow, type "support" to bring up a list of contact methods.

[Camfquinn]

Thanks Arie. I'll call Monday morning. 🙂