communications not sending

[klawsbykitty]

I have recently opened a business and am trying to use square for all appointments. I have tried to set up communications so I can send out reminder and confirmation messages but they haven't been sending at all. Can anyone tell me how to work this out please!

[Seamus]

Hey @klawsbykitty,

Thanks for reaching out and welcome to the community 👋

This sounds odd - I'm not aware of any issues here at the moment! It would be worth getting in touch with support for further help here, they will be able to take a look into how the account is set up, which is something we're unfortunately not able to do via our public community forum!

You can call our support team on 1800 760 137. Lines are open Mon-Fri, 9am-5pm Melbourne time. Please comment back if they are able to find a solution, it may help other sellers looking for information of this nature in the future 🙂