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Wrong item shown in item library search

Today I try to search the item in item library, but it shows all the items instead of the item I type. But it's ok on my cell phone app.

Does anyone know what's going on ?

Thanks

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Best Answer

Hi @lmccandless @Brickbear, thank you both for flagging this. 

 

I can confirm that the disruption causing the issue you've both described has been resolved as of yesterday. 

 

All items should now be searchable as intended. We apologize for any inconvenience caused. 

 

If you are still experiencing any issues, please let me know. 

Breffni
Community Moderator, Ireland, Square
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After a wonderful three years supporting the Seller Community, I've moved teams!
Check out article "A Contact Guide to the Seller Community" to reach out to current Seller Community Moderators.
Thank you for all the memories and connections—here’s to new adventures! 

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this is happening for us too. it seems they changed some things on the website and now the search feature is almost useless as it brings up everything unrelated. im talking with support now, they also seemed to have removed the setting to change the options display menus from radial or dropdown

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just finished with support, they are apparently aware but can't say when it will be fixed. super frustrating as i can't search for any of my items by name currently because it just shows everything

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Hope they can solve this problem asap, I need to find item by SKU, which is taking more time....

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Admin

Best Answer

Hi @lmccandless @Brickbear, thank you both for flagging this. 

 

I can confirm that the disruption causing the issue you've both described has been resolved as of yesterday. 

 

All items should now be searchable as intended. We apologize for any inconvenience caused. 

 

If you are still experiencing any issues, please let me know. 

Breffni
Community Moderator, Ireland, Square
Sign in and click Mark as Best Answer if my reply answers your question

After a wonderful three years supporting the Seller Community, I've moved teams!
Check out article "A Contact Guide to the Seller Community" to reach out to current Seller Community Moderators.
Thank you for all the memories and connections—here’s to new adventures! 
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