Why have fees changed

[Chris457]

Why have fees changed from 1.75% to 1.90% in the last month

[TheRealChipA]

@Chris457 What fees?  Those are not credit card processing fees.

[Chris457]

We are taking contactless payments but being charged for online payments

[TheRealChipA]

I’m still confused since you asked about 1.75% vs 1.9%

Squares regular fees are located in a table here -> https://squareup.com/help/us/en/article/5068-what-are-square-s-fees

Basically there are three tiers:

1. 2.6% + 10 cents (including contactless, chip cards, swiped cards, etc)
2. 3.5% + 15 cents
3. 2.9% + 30 cents

Square’s fees for online store payments are here -> https://squareup.com/us/en/online-store/plans

1. 2.9% + 30 cents for the non-premium tiers
2. 2.6% + 30% for the premium tier

If you are only being charged 1.9%, then you are doing better than the rest of us.  Otherwise, I know of no changes to Square’s fees in a number of years.

Can you include a screen shot of what you are looking at that makes you think those fees you mentioned are what you are being charged?  It would help to see what you are seeing.

Best,