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Why can't we void a completed transaction

An employee mistakenly entered in a large transaction and then used the 100% discount option. Yes, they were careless and yes we will have further training with them. However, the fact that we can not void this transaction is insane. Now our reports are all incorrect. Gross sales are wrong. Discounts are wrong. Our sales comparisons are and will be wrong. This is very frustrating.

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Have you tried simply refunding the transaction?  It should work, even with the 100% discount.

Judy T Shumway
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