Square Register support resolution timeline

[FlagTagAZ]

I recently upgraded to the Square Register with cash drawers etc.  The first couple of weeks they were great, but I had one go down and be stuck where you cannot use the customer display.  I contacted support the next day assuming that something would get resolved and it has been now about two weeks now with a supposed engineering update that has yet to happen.  Is this a normal time line for those that have had problems?  It's still not fixed so I have had to go back to the old ipad system which slows staff down going between them and lower tips.  

Love to get some feedback on what to expect in the future.

[HC_Charlie]

Thanks for your question. As a fellow end-user and seller I cannot address the timetable for your support issue, but I'm just wondering if you were offered some troubleshooting for your hardware? They may have already suggested trying this, but did you try either swapping your cables, or try inserting/re-inserting the customer display into the cradle of the register? Just wondering outloud if this is a software or hardware issue...