if the person created the account by clicking your link and following thru without changing browsers or quitting and starting over again another day your accounts will be linked and show up here. https://squareup.com/dashboard/account/referrals
If your sure that they did the steps you can call support to get the accounts linked for the referral, but also remember it is only $27.50 worth of fees credited for the $1,000 in transaction free processing so isn't worth hours of your time to get figured out.
You'll need your customer code to call. Follow the instructions below on how to get it.
https://squareup.com/help/contact
Click “More”
Click "I don't see my issue"
Click "Call Support"
Write down your Customer Code
Call 1 855 700 6000
Depending on your specific account, you might not have phone support available, or you might have limited hours of support. If your account doesn't have phone support, Email is the only way to communicate so that there is proper documentation of the conversations.
