Square has a big unaddressed problem for customers entering PO Boxes as their shipping address. When the customer goes to check out they see an option like this:
In the box where it says "Enter your address here," the default mode is to use "Autofill Address" and as the person types it will seek to autocomplete their address for them. This does not work for PO Boxes and to enter a PO Box the customer has to choose the "Enter Address Manually" option that sometimes appears. I say "sometimes" because if they start to type the PO Box, it will try to match it up with a street address and that option drops off, as seen below:
To get the "Enter Address Manually" option back, they have to clear this out. But this is not at all intuitive. Furthermore, if they have autocomplete information saved into Chrome or whatever browser, that box can cover up the "Enter Address Manually" option so that it cannot be seen.
I think it should go without saying that this is a major design flaw, and will result in many customers with PO Boxes believing they cannot be used, getting frustrated, and leaving the site without completing their purchase. Square should address this immediately, and all sellers should be alarmed that they may be losing potential customers with PO Boxes.
