@MFNC206 Hi, Bruce. That happened to me for the better part of a month. I reported it, and I figured someone must have determined the problem because for the past few weeks it has not been happening to me. After reading your post, I checked to be sure and mine is still “fixed.” The point of all of that is the engineers must have determined that my problem was located specifically in my account back-end settings or something. Most likely, that is the case for you, too. While the engineering teams do review these boards, I’m not sure how frequently that happens. So I’d recommend either an online chat or a phone call (yes, I know… ugh!) with the Customer Success Team. They might be able to get the ball rolling more quickly on a resolution.
I wish you the best. You might mention that I had had a similar problem that was reported and seems to have been resolved by someone. Maybe they kept notes! (My seller/company name is in the signature line below, for reference.)
@Lovewell How odd. So, you’re still having the problem and mine went away mysteriously after over a month. Now @MFNC206 is reporting the problem. I saw poor @BernadetteA lurking around on the boards earlier, so TAG, she’s it! I wonder if she can open a problem report on this and see what’s up?
Thanks @BernadetteA. For me it was on the Shifts screen. I assumed that’s what @MFNC206 meant, as well, but he should confirm that, of course. @Lovewell?
Hmmm… Add my voice to what @Lovewell just said. It works fine on my iPad (no tutorial) but not on my iPhone (tutorials pop up there). My iPad is iPadOS16 Public Beta, iPhone is iOS 16 Public Beta. Both Safari
@BernadetteA I’m going to jump in with what just happened with me. I had to erase all of my cache and website data in Safari recently. And, all of the tutorials started popping up again. Reading your post, I now know why. You seem to be saying that cookies are required in order for Square to know that we’ve actually “read” these tutorials? That’s something I did not know. Unfortunately in Safari there is no way to distinguish between functional cookies and all the rest. Cookies are either blocked or they are not, period.
I just spent a few minutes dismissing all of the tutorials as they popped up on the Shifts page. Now, the ONLY one that pops up consistently (ie - ALL THE TIME) is the one shown in the screen shot below. No matter how many times I dismiss that one, it keeps returning. That is how it has always been for me, I realized — the same message again and again and again.
**EDIT** I was just informed that the following information will only show for EU accounts. If you are in the US, please disregard. I'm going to leave this comment as-is in case other sellers find the information useful, and will add more details once I have received them.
Thanks for the additional information, everyone. I do not have the following setting in my test account, but was told the cookie preferences option controls whether or not you see the tutorials. Can someone let me know if you see the option for Cookie Preferences from the dropdown in the top right corner of the Square dashboard?
After you click the link you should see some toggle options. Make sure the option for Functionality Technology is turned ON. If you have it set to the OFF position, we cannot determine if you have used the setup guides, and therefore will always show up.
