POS Completely broken for days, no help from support, what do I do?

[ReefCollective]

I haven't been able to use my Square POS (literally) register or the POS App on any device for days now. It shows an error message that says "Error Syncing  - We are unable to load square... Error Code: CBS" whenever you log in on any device. 
I have contacted support countless times and we can't get it working. They just say its been escalated but clearly nothing is happening. I cant make sales or money or use square or anything. I'm at a total loss here. 

I'm currently looking into other point of sale services because square literally doesn't work. 

Has anyone else had this issue before? Maybe the seller community can help me more than support has been able to? I find it unbelievable that there is really no one else they can forward my calls to. 

[TheRealChipA]

Hi @ReefCollective.  Sorry to hear about this.  I’m a fellow seller, and when I noticed that you are also a beta program member, I did some quick searches on sync errors and CBS errors from the past.  I did find something that hopefully is your problem.

Are you currently using a beta release of Square POS?  What version of POS are you using?  The current public version is 6.0.  If you aren’t using that, I’d recommend deleting the beta version, and downloading the current public version from whatever App Store you use for your device type.

So far, that has been the one common thread to past issues of this type, so it has to be more than a coincidence.  I will remind you that if you have any unprocessed transactions in your current POS app, those will be lost, so hopefully you don’t.

Let us know if this helps.  I’m still doing some digging.

[ReefCollective]

I am using version 6.0 on the register. I have tried factory resetting multiple times, too. 
I am also using the current version of the POS app on multiple phones, tried reinstalling a few times as well. 

According to square support theres nothing I can do except wait. 
Ill probably just cancel my square account if thats truly the case. 

[Candlestore]

@ReefCollective ;

Lets check things that go haywire with Square.  Since you say you can not connect to any app through Square, How is your Internet connection?  I had WiFi on my Android device, and one day I would no longer connect to Square.  Not sure if it was an Android Update or Square Update that caused this.  As long as my cell phone was connected to my WiFi I had a Red Bar at the top of Square saying not Internet, but the Cell phone would reach Google Searches, Amazon, and showed a fast internet speed, but no Square.  When I Turned off WifI and used the Cell tower I could connect to Square.     Another thing to check is if you are on a VPN or Proxy server, this could also mess up Square if it is setting your location where you are not registered.  This might be from a security update by your internet provider.    our providers, Cell, Internet, and Square do things to protect us from hackers or other breeches and then inadvertantly block us and can not figure out why.  

[ReefCollective]

Internet is fine. It doesn't matter what internet I use, it doesn't work anywhere even from my house or on cell network. 
I'm 99.99% certain this is a software issue on squares end, not mine. 

[ReefCollective]

It will be a week tomorrow since the issue started and I haven't been able to use my register... still no updates on the situation. Very frustrating Square!!! 

[Arie]

I understand your frustration, and am sorry to hear about the negative experience, @ReefCollective - this is certainly not the type of experience we'd like you to have with our hardware or support team. While we've exhausted the troubleshooting steps we can take via you through via the Community forum, support should be able to run further diagnostics, or offer a warranty replacement. Have you had a chance to reach back out to support yet? 

[ReefCollective]

They had told me over the phone that they were aware it was an issue on squares end and there was nothing we could do. 
It did start working finally, after a week, yesterday morning.

[Arie]

I'm so glad to hear it's been resolved - please let us know if you run into any other issues, @ReefCollective.