Online purchase

[BombshellStudio]

Spoiler

Spoiler

I had a client prepay for a service. The sale showed the amount under my balance in the app and now it disappeared. 

[BernadetteA]

 Thanks for reaching out, @BombshellStudio 😊

According to this article, when your customers prepay for services from your online booking site, the payments will appear in your Square balance and will be transferred to your linked bank account.

We have limited access to accounts through this public forum, so I am not able to confirm the transfer from your account to your bank. If you still need assistance, please reach out to our support team directly. A rep can access the account to review your sales with you one on one. 

P.s. Welcome to the Seller Community!