Online Orders: Orders with over 8 items creates 2 separate orders

[katiecooks]

When clients generate an online order from my store and purchase more than 8 items, it appears to be split into 2 orders.  The first 8 go through automatically without approval, but any remaining items require my approval.  I offer a discount when folks order 10+ items, so I'd like to see the entire order at once, not split into 2 transactions.  Thanks for any help.

[Tom]

Hi @katiecooks, thanks for flagging! Apologies for the confusion; I went to test this out but wasn't able to get the same outcome that you're encountering.

Any chance you can reply with a screenshot of how the order is coming through on your end? Feel free to post it here with personal information removed, or send it to our Support team directly. Either way, we'll be sure to get this sorted out ASAP. 👍