I purchased a second device for our location and our custom rates never synced. This was discovered about a year later as we were auditing our account. I am told all accounts have one rate and new devices will sync to the account rates, however this hasn't happened and I have been unable to get a call back from Square in about 30 days.
Has anyone else experienced this? What was the remedy? Did the refund the overcharges?
I am growing more and more frustrated that I cannot get support or a call back from Square.
