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Mistake in entering payment for gift card purchase
When entering a gift card purchase transaction, the cashier selected 'Cash' as the payment type by mistake. The card was loaded with the $100. Since she still needed to charge the customer's credit card she did this separately as a miscellaneous transaction and charged the credit card. Now the drawer shows $100 more sales than it should. Can I "Refund' the $100 cash on the gift card transaction without it removing the $100 amount placed on the customer's gift card. They have already left the shop and I want the $100 to remain on their gift card.
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That's a good question and I'm not 100% but I don't believe you can just refund a gift card sale and void the gift card in the wild. @Kpay, is that correct?
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Just to confirm, this case if you refund the cash transaction for $100 it will not affect the gift card balance.
The only time a refund would affect a gift card balance is if the original payment was made with a gift card. Then you'd be refunding the payment made with a gift card, to a gift card.
Let me know if you have any other questions!
Seller Community Manager
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I was printing gift cards for our customers. I made one in error for $150 instead of $50. So I have a charge on my credit card for a gift card that was destroyed. How can the $150 charge on the credit card be removed? I already called the cc company and disputed the charge but they said to contact you.
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