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How to add a fee when customers oorder through Doordash?
We recently integrated our square store with Doordash so that the orders could be managed directly from our Square POS. Although, Doordash charges merchants some significant fees which we'd prefer to pass onto the customer to offset them and encourage orders through Square Online.
Doordash's website says:
Can I inflate prices on DoorDash?
With this integration, the prices on your Square menu will automatically appear on your DoorDash menu. If you want to adjust the prices on DoorDash to be different from your Square menu, contact DoorDash Support at 855-973-1040 (United States) or submit a help request in your Merchant Portal.
After contacting Doordash, they simply said:
Please allow us to inform you that since your store is integrated with a POS system as the method of receiving orders, your request must be handled by your POS provider. Please reach out to them and in case assistance is not provided to you, please reach back to us and we will be happy to assist you.
We do have a separate 'Doordash' Menu in Square which Doordash pulls from (we had to remove the alcohol for it to be compliant with their service). Although, I see no way to add fees to specific menus.
Is the only option to duplicate every item on our menu, change the prices, and add them to our 'Doordash' Menu in the Square backend?
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Hello, @HimalayanYak at this time item prices will be synced to Doordash so your workaround at this time would be the way to go if you wish to have higher prices with Doordash.
Community Moderator, Square
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Have you figured this out? I’m on the same boat and neither Doordash nor Square are helping.
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Hello @Acaimonkey- Welcome to the Seller Community.
As mentioned by @JJ_ , at this time, the only workaround available is to duplicate every item on your menu to up charge only the items available for DoorDash. Please see @HimalayanYak question and workaround. We recommend taking a close look at what you need to know before surcharging.
Thank you.
Community Moderator, Square // Moderadora de la Comunidad, Square
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