How to Resolve Connection Issues with Square Reader on Android

[Terene]

I am an Android phone user and was having problems with phone losing connection with square all the time, have worked out this all began when I updated phone at the end of August. I connected square with iphone and it worked as it should.  So I have let square know and hopefully they will fix this problem soon. As I am not the only Android user I am guessing I am not the only one with this problem.  Hope this helps.

[RobynR · Accepted solution]

Hey @Terene, 

Welcome to the Community!

I understand the frustration with the connectivity issues on your Android device. I appreciate your efforts in troubleshooting and testing the connection on an iPhone. Have you checked to ensure your Android device is compatible with Square? If not, you can check device compatibility here.

If your device is compatible, I recommend trying some basic troubleshooting steps that often resolve these types of issues.

I hope this helps.