Frequent Receipts Received, But Not Mine

[PeterPhotoX]

I use Square for my business and it works great. However, I receive emailed receipts that were generated by a purchase at a different and unrelated business. About 1 a week. I usually hit 'Reply-To' and alert the merchant I got his or her receipt and maybe they'd like to see that it gets to the proper customer. Upon studying them it appears the customer has also been a customer of mine at some point, but not all of them. The last four digits of the card used, when it's a customer we have in common, match my receipt and the spurious one. Why? And are some of my receipts going elsewhere without my knowing it? Is there a leak in the system somewhere?

[VanKalkerFarms]

Hitting reply to does not go to the business I think. 

There is a link at the bottom of the receipt that says this is not my receipt that will disassociate your email from the customers card. 

Somehow your email address got entered at checkout instead of the customers. Sometimes employees accidentally do or customers do. 

[PeterPhotoX]

Thanks for your helpful suggestions. Regardless of the link at the bottom of the errant receipt, something's not right with the volume and inappropriateness of these wrong receipts. It should not be my job to correct such a problem, don't you agree?

[Sean]

@PeterPhotoX - It definitely shouldn't be something that happens constantly. The only thing I can think of is if you are entering your email address in place of the customer's email address during check out - you would link your email address to their payment cards (and get their receipts in turn). This could cause quite a bit of accidental receipts, especially if your customers like to visit Square sellers. 

[PeterPhotoX]

You may be right. When I make a sale and take a payment from a cvustomer, I request a receipt to be sent to my email address. I do that so I can have a record of the transaction for income reporting purposes. I also favor receiving the receipt myself first, then forwarding it to my customer along with the invoice (marked paid), and a proof sheet of the photos I took for them. I suspect a better approach would be for me to log in to my Square account and retrieve the receipt from there. The unintended confusion comes at time of the transaction, where Square asks me if I want a receipt sent via email, to which I respond in the affirmative and provide my email address. Could that be something Square resolves at its end to avoid the ambiguity? During check out Square asks me if I want a receipt sent. It does not indicate that if I have it sent to me, all future transactions the person does, no matter where, will also come to me. It shouldn't be up to me to unlink my email from all their future transactions, don't you think?

[Sean]

@PeterPhotoX - Thanks for the follow up. It sounds like we identified the issue! You definitely want to avoid entering your email address - this filed is solely intended for the customer. If you'd like to receive per transaction notifications, you can enable this through the Email Notification Settings on the Square Dashboard (if you haven't already done so). Hope this helps! 

[MichiganFarmsta]

I received this feedback from a customer yesterday "Why am I getting email receipts for your other customers?"

What is going on. Why are square receipts going to different customers? 

I assume that someone merged her customer information with another customers. If another square merchant did this, would it merge her email with another customers credit card?  I cannot see any of this information.

[ashc]

Hey @MichiganFarmsta, 

I merged your post with a thread in our Community on mis-routed receipts. There are a few explanations throughout this thread and also information on how your customers can unlink their email if they're getting the wrong ones. 

Hope this helps!