Expiration of loyalty points versus loyalty rewards

[addys]

Is it possible to set an expiration for loyalty points, BUT allow a customer to hold onto and use rewards they've accrued past the expiration date?

[nika]

Hi @addys! Thanks for posting your question here in the Community.

Once a Loyalty reward has expired, there's not a way for it to be used later down the road. Rewards with expiration dates can't be stored to a customer profile. Sorry that this isn't a functionality right now. 

Please feel free to ask us other questions here whenever they come up!

[addys]

Is it possible to adjust settings so that rewards do not expire, but points do?

[nika]

@addys Yes! Check this out. It has everything you need to know about just having points expire and what that looks like on both you and your customer's side.