Custom Date field keeps changing

[ImageFit]

Under Customers > Configure Profiles >I added a Custom Date Field so I could track an expiration date on my members.  When I add the date to a member, for example 10/3/19, and I go back to the screen, the date will sometimes change to a day before (10/2/19).  Why is it doing this?  This field is very important and I need to trust that it will be accurate.  So far, it has not been.  Any help with this?  

[Helen]

Hello @ImageFit! 🙂 

Hmm that it very strange. I'm checking with our Directory specialists but just to make sure I understand correctly - are you entering the date from the Point of Sale app or to your Customer Directory online from a computer? Does it 'stay' at the incorrect date or does it change back to 10/3 for example? 

[Helen]

Hi again @ImageFit. I can escalate this for you so that the Directory team can investigate further. It sounds like it could be a timezone or formatting issue. Can you reply here with example of a customer (just share their initials) and how the date changed, e.g. you entered 10/3 but it shows 10/2. Screenshots would be useful too if you can hide your customer's information.

If it's easier you can also give our CS team a call and a Directory specialist will be able to gather all of these details too!