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Can we please put this issue to rest - "Charging Addional Fees"

Time and time I see this same question - "How can I pass my costs to my customers" ??

 

OK, you have a business regardless if "Online or Physical" - you want the customer or buyer to not only purchase your item or service, you want them to pay all of your costs like the fees you pay for doing business.  (i.e. - Processing Fees, etc.)

 

Simple Solution - include those costs in your item cost - it's not "Rocket Science" - figure out what your costs are and add that to your final cost.   Transaction fees, Shipping fees, Packaging, Taxes should all be included in your item cost - doing so, your buyer thinks your item cost is fair or a bargain.   If you nickle-dime your buyers - hey, they are not stupid and will move on.  You don't get the sale.

 

When I see "FREE SHIPPING" and "TAX Included" - it's a go !!

 

If I see a great price but, I have to pay "Shipping" and "Tax" and the "Credit Card Processing Fees" for the SELLER - well, it's no SALE as I move on.

 

Over the years we have learned to be SMART and it has worked out.  Just some food for thought of course and there's no disclaimers - just personal experience.

 

jk

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Square Champion

I completely agree.  People are chasing pennies when they could be bringing in more dollars.

I always point out that you don't charge the customer for mortgage/rent, electricity costs, workers comp, the cost of the item, etc.  That's all baked into the price, hopefully (but the way I have seen some businesses run they just slap a price on an item and hope it makes money).  Add 5% to your price and call it to cover handling cash and ccs.  there is 0 reason to give a cash discount, just take the cash.

It gets asked so often and then people are like the formula is off by a penny.  Like you have wasted more time chasing a literal penny than you would have made doing any other work towards your business.

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