Can’t login on iPad! Date + Time issues?

[DesertSociety]

I’m having issues logging into square and square appointments just on my iPad. I have it on my phone and it’s just fine. 

Everytime I try to login it says, “Login Error. Please check your network connection and ensure your Date and Time settings are correct.”

I have already;

-gone in and switched my date and time to be automatic

-force quit the app

-soft reset my iPad
-turned my iPad off and on again

-erased my network settings and re-signed into my WiFi 

-deleted the app and re-downloaded it

-changed my date and time to something crazy and set it back to my location

Please help! I broke my iPhone screen a couple days ago, so I need my iPad to take payments. 

[NaomiMasiello]

I have the same issue. What do we do?

[NaomiMasiello]

I can’t log into the app. It tells me my date and time are not right which isn’t true. What am I gonna do?? Can you please help me?

[chocoimmersion]

I'm having the same issue! Worked for hours trying to fix it and I'm supposed to launch my business in two days. I emailed Square support so I'm hoping to hear back soon. 

[sayra]

Hey folks @chocoimmersion, @NaomiMasiello, @DesertSociety

In the past days, we’ve had issues with appointment log-ins. However, this has only come up for iOS devices and "Team permissions". If this doesn’t sound like it’s related to what you are experiencing, please give us a call to troubleshoot your account further. Our team would be happy to open a ticket and have an engineer take a look if need be.

[DesertSociety]

I have tried to get someone to call me already, do you just have a phone number? This is extremely aggravating. 

[DesertSociety]

I am highly considering changing booking systems/POS because I can’t figure this out, and no one has gotten back to me when I have requested a call. It’s taken days for this response, and I need more info. 

PLEASE give me a phone number I can call for customer service. 

[Jdowell]

I can’t log in to my iPad ether. Phone I can. 

[frances_a]

Hello @Jdowell

We're sorry to hear you're experiencing issues logging in using your iPad. 

Our app requires iPadOS 12.0 or later. Are you running on iPadOS that's compatible? 

Are you receiving any error message when attempting to log in? 

P.S. Welcome to the Seller Community, we're always happy to see new faces! 😊