Can I accept airline food vouchers issued with virtual credit card number?

[Airporter]

Airline-issued food service vouchers distributed to inconvenienced passengers with virtual credit card numbers have never been a problem in the past utilizing Square, however, this has now changed.  There is no zip code associated with the voucher.  In the past, we could enter any zip code and the sale would be transacted.  However, this is not allowed.  We have entered numerous zip codes and contacted many personnel at United Airlines and nobody knows the billing zip code.  The food-service merchants here that do not utilize Square have no problem with the transaction as their POS does not require a zip code.  We are losing out because of Square

[Helen · Accepted solution]

Hello @Airporter and thanks for posting this question!

To complete a payment by manually entering your customer's card information to the app you must enter the ZIP code associated with that card. If there isn't a ZIP code, you'll need to ask your customers to provide a different form of payment.

It sounds like these cards might not be accepted by Square. Do they have one of the logos shown on this article about accepted cards? If you can provide a bit more information about these cards I can share your request with the Payments team.

[Airporter]

The customer doesn’t know the airline billing zip code

[Valentina]

Hi @Airporter, stepping in here for Helen! As we do need complete card information to process a payment, it sounds like we might want to take a closer look at what's going on here. If you could try giving us a call, we can go over the details with you.

[Airporter]

What is the number ?

[AshleyK]

Hey! So sorry for the delay in response. You can contact us through here where we will give you our number and your customer code: squ.re/contact

Click Other > I don't see my issue and you will be able to give us a call! 🙂