Balance transfer from business switching management

[9x5delights]

Hello, 

Help needed, I'm a new manager of a coffee shop. I have people coming into the shop who purchased gift cards under the business I am continuing, however the older square account has been deactivated, from what I understand. The problem has become, such that, I can't read the gift cards the business issued in the pasted because my new square account did not issue them. How can I merge the information, the company issued before under said gift cards, with my account to collect funds from issued cards. The company is staying the same but manager switch over has changed for security reasons, thus the new account and name. Do I need to have the previous manager reach out to resolve this issue? 

[Kassi_]

Hey there @9x5delights - 

Welcome to the Seller Community and Congrats on your first post! 

There is a way to merge Gift Cards from one company to another, but it's something you would have to contact Customer Success about directly. They would be able to send over the gift card information to the new account. You will need the other manager when you contact, so they can access the old account information. 

Use this link to get your Customer Code and the Phone Number to call: http://squ.re/contact/

(Tip: after clicking the link above, hit More > I Don't See My Issue. There, our phone number will generate along with your customer code).