As you say, pick up
slots work when ordered online as ASAP or scheduled. If you go via the app & put in a time
that doesnโt take up a restricted slot.
@giz although I hate the term, I think here we need to manage expectations.
At the risk of sounding a little blunt, if youโre unable to manage the time/customer paradox without the level of assistance youโre suggesting are you sure youโre in the right business?
I canโt pretend Iโve got it all right, but Iโll share how I work (Iโm a mobile pizza place, so have quite a mix style of orders).
I try to encourage all my customers online picking their collection time, in my local regular spot this accounts for 70-100% depending on the time of year.
For summer where walk ups are common Iโve used different methods, asking people to order online even though their in front of the van (letting the system then advise them of a collection time) or just taking the order & letting them know roughly how long it will be (when itโs going to be 30-45 minutes because of the amount of orders Iโve used both a number calling display system as well as just texting them).
My personal preference is using order tickets, as these follow the order around my (seriously tiny) kitchen & also work as a nice confirmation when collected. However when weโre a bit quieter I just use the restaurants app display to save electricity! For FoH I use a terminal & let that print the order ticket that goes on the rack. I keep the scheduled collections in order, then have any ASAP/walk up orders on the left - so they get done when there is time for them between then scheduled ones.
Glad I stumbled on this thread - as thought it was just my 7pm slots that were broken.
Think someone dropped a ball here as it's when people pre order that we need the most organised way to manage the business!
Hey @dapao_takeaway - itโs been confirmed elsewhere that this is all working now, so scheduled collections also mark out a time slot availability as well as ASAP orders ๐
Iโm a pizza place too (mobile van) so feel free to DM if thereโs anything you want to check on the square/pizza relation ๐
As you say, pick up
slots work when ordered online as ASAP or scheduled. If you go via the app & put in a time
that doesnโt take up a restricted slot.
@giz although I hate the term, I think here we need to manage expectations.
At the risk of sounding a little blunt, if youโre unable to manage the time/customer paradox without the level of assistance youโre suggesting are you sure youโre in the right business?
I canโt pretend Iโve got it all right, but Iโll share how I work (Iโm a mobile pizza place, so have quite a mix style of orders).
I try to encourage all my customers online picking their collection time, in my local regular spot this accounts for 70-100% depending on the time of year.
For summer where walk ups are common Iโve used different methods, asking people to order online even though their in front of the van (letting the system then advise them of a collection time) or just taking the order & letting them know roughly how long it will be (when itโs going to be 30-45 minutes because of the amount of orders Iโve used both a number calling display system as well as just texting them).
My personal preference is using order tickets, as these follow the order around my (seriously tiny) kitchen & also work as a nice confirmation when collected. However when weโre a bit quieter I just use the restaurants app display to save electricity! For FoH I use a terminal & let that print the order ticket that goes on the rack. I keep the scheduled collections in order, then have any ASAP/walk up orders on the left - so they get done when there is time for them between then scheduled ones.
