Meet Our Square Hardware Team: How can we improve Square's payment products?

[Tom]

On August 19th at 11am PT / 2pm ET, our Square Hardware team hosted a virtual office hours session on this thread!

This time around, we asked you to dream big — if you could design any piece of hardware for accepting payments:

• What features would your ideal point of sale include?
• What would your ideal point of sale look like?
• What products do you wish Square made?
• Thinking about existing Square hardware, what would the most important enhancements be?
  

Our hosts were @ChristinainHW, @nika_sq, @Rowan, @hanswang, @GetGreg, and @nsnow. Altogether, they have ten years of experience working on Square products and they're excited to answer questions, learn about your business needs, and make sure your insights are included with the development process.

We responded to as many replies as we could on Thursday, August 19th. Looking ahead, we will summarize your questions and responses about your ideal hardware experience in a follow-up post. And, of course, we will incorporate all of your feedback as we continue to improve the payment experience!

Note on account-specific questions: For your privacy and security, we are not able to address issues related to specific account status details in our public forums. If you need account assistance, please contact our Customer Success team and they'll be able to take a deeper dive.

[#2]

Update:

Thank you to everyone who asked questions! We're grateful for the wide variety of real world insights and feedback.

I'm checking in at the end of the hour to let you know that the time to post new questions has closed, and our Hardware team members will continue to follow up on as many questions as they can over the next few days.

We also noticed a lot of questions related to software—which makes sense—there's a lot of overlap between hardware and software. Rest assured that we'll review everything you shared and surface your experiences with the appropriate teams.

Thank you for your patience and keep watch for updates.

[Rowan]

Thanks so much for the suggestion @mtm100. The self-serve space has definitely expanded over the last few years and is something we're looking into.

I'm not sure if you're aware, but Square has a number of Point of Sale partners on our App Marketplace that offer kiosk functionality. This might be something worth researching if you're looking for a solution right now.

[Deeproots1334]

Hello, I purchased the square package with the swipe and chip reader but I received the incorrect swipe reader. I need the one comparable for the iPhone. How do I obtain the correct reader for my device?

[Kassi_]

Hey there, @Deeproots1334 - 

Please reach out to the CS Team directly and an advocate can help you get the correct reader. 

Thank you! 

[Tom]

Update:

Thank you to everyone who asked questions! We're grateful for the wide variety of real world insights and feedback.

I'm checking in at the end of the hour to let you know that the time to post new questions has closed, and our Hardware team members will continue to follow up on as many questions as they can over the next few days.

We also noticed a lot of questions related to software—which makes sense—there's a lot of overlap between hardware and software. Rest assured that we'll review everything you shared and surface your experiences with the appropriate teams.

Thank you for your patience and keep watch for updates.