Transferring domain

[Blueroot]

I recently upgraded my plan to transfer my domain. I didn’t finish at the time and now am trying to transfer my domain from Shopify and am being asked to pay again. Any help

on how to move forward without paying again would be great! 
thanks! 

[Goldneye]

HI, you can try to contact Customer Support with this link.  Monday to Friday, 6:00am-6:00pm PST.

Contact Customer Support

https://squareup.com/help/us/en/contact?panel=FAB456B04971&skip_unit_select=true

You will get a few options to contact, click Call Us, a new browser window will open with phone number and customer code.

You must be logged into your account and is best on a laptop or desktop.  Phone app sometimes displays unavailable at times.