cbdshipping
07-16-2022
12:21 PM
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CBD Shipping Not Working
I have gone to settings>checkout>advanced and made sure shipping was selected as the default fulfillment method yet when on my website it automatically defaults to in store pickup and doesn't let the customer choose shipping as an option. Is my account restricted since I am a CBD retailer? I am part of the CBD pilot program for square and all of my descriptions are compliant.
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1 REPLY 1
JJ_
07-18-2022
12:10 PM
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Hello @cbdshipping
From our CBD Program Frequently Asked Questions article, there are no restrictions regarding shipping besides shipping to countries where CBD is not allowed. I will suggest you reach out to our eCommerce team for them to dig deeper into this. You can reach them by logging into your account and heading here.
JJ
Community Moderator, Square
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Community Moderator, Square
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