wwv2020
06-27-2022
05:36 AM
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Subscriptions Prevent Customer Cancellation
Is there a way to prevent customers from cancelling their subscriptions online? As we plan and pre-order inventory I dont want someone to just choose to cancel, I would rather them have to reach out and contact us to cancel?
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Arie
06-28-2022
11:51 PM
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Hey @wwv2020,
Welcome to the Seller Community, and thanks for writing in!
At this time, it's not possible to disable subscriptions being cancelled online. Adding a note about how your orders work, and contact details for your customers to your subscription description could be a workaround for the time being. Feel free to create a feature request for our Square Online team here.
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