Having Issues syncing products from Square onto WooCommerce

[ellelugo]

Hello! For some reason, I have tried syncing my Square databse to my WooCommerce website but I just can't get all of my products over. 

I initialized the sync earlier today and I had over 80 products sync, when in reality I have over 500 products in my Square database. I thought it might be a glitch so I just re-did the sync, and only 114 products moved over. 

Is there something I am doing wrong? Something I need to do? 

Good to mention that it's a clothing store so a lot of the products have different sizes.

Only about 3 or 4 categories transferred over, is there something else I need to make sure of doing before doing this transfer? Please help! 

[nika]

That's strange, @ellelugo! Just so I know, which type of browser are you working in when you're trying to bring your items over to WooCommerce?

[ellelugo]

Thanks so much for your reply! I am using Chrome. Have not tried it on a different browser yet.

[nika]

Got it @ellelugo! Thanks for letting me know. That's usually the first thing we look for (but Chrome is the preferred browser so you're good there.)

The integration side is actually operated and managed by WooCommerce. So you'll want to reach out to their support team. Also, make sure to get a case number from them just in case they need to work with us for whatever reason!