Facebook shop commerce violation

[Jillighted]

I had my Square website linked to my Facebook shop for months in 2020 and it worked great. Then, around November, my catalog stopped updating in Facebook. I tried to delete my catalog and replace it with a new one, but don’t think I did it correctly as the new one shows 0 items. When I try to remove the new catalog (so I can connect to the original one), I get a message that says, “Permission Denied: The commerce account is violating integrity policies, and not eligible to engage in commerce.” (Yikes!)

My business page is
https://www.facebook.com/Jillighted/

My Square store is www.jillighted.com

Message from FB:
Account Reviewed
After a requested review of this commerce account, we confirmed that it doesn’t comply with our Commerce Eligibility Requirements, so your shop isn’t visible to potential customers.

Thanks for any help you can give. I don’t know how to fix this.

[Valentina · Accepted solution]

Hi again 👋 Sorry to hear about the ongoing troubles here!

This sounds like something you may need to reach out to Facebook about, as Facebook is displaying the error message you shared here, @Jillighted. Once you've reached out to them to gather a bit more clarity on the situation, please reach out directly so our team can help further, if needed.

[JenJanisch]

I had the same thing happen and I have been trying to resolve it with Facebook for months now. Very frustrating.

[sayra]

Sorry to hear this is going on @JenJanisch. Wish there was more we could do. I would continue trying to resolve the issue with Facebook. 

Good luck! 🍀