Hi Leah64,
Suggest that you contact Customer Support for assistance as they have the ability to look at your Account and review what transfer options if any, you have setup. The volunteer community members are not the same as Customer or Tech Support, we cannot look at user Account details and we don't have enough info to even guess what may be going on. Normal transfer times take 1 to 2 business days (Monday thru Friday), if it's a holiday or weekend, the time can take longer. Also, if there is a system issue, that can also affect transfer times.
