Does anyone have a phone number to the escalation department?

[SHENail]

Does anyone have a phone number to the escalation department?

[SHENail]

I have unenrolled from the CBD program; after being instructed to by Customer Support.  I was told my funds were being held up because of this.  I followed the instructions and received an email confirming that I was no longer in the program.  I then still wasn't getting my funds into my account and was told it was because I still had CBD referenced on the website.  I went through every inch of my site and don't see anything that says CBD; I asked Customer Support to tell me what they are seeing as I wanted to confirm they weren't looking at the wrong thing.  I have been calling everyday; emailing everyday with no help.  Meanwhile square owes me $2700 dollars.  I really need this resolved as I can't make payroll without having the funds available to do so.  This is really crippling by business.  I would like someone to take a since of urgency and resolve this issue asap.  Now I'm facing penalties from the bank.

[_Violet · Accepted solution]

Hi @SHENail - Thanks for reaching out

We apologize for the inconvenience and frustration you have experienced with the CBD program unenrollment, and the subsequent issues with the release of your funds. We understand the importance of these funds to your business operations and the urgency of resolving this matter.

We'll need you to continue working with our Support Team directly to resolve this, as this is something we're unable to assist with via The Seller Community. They will be able to let you know whether anything else needs to be removed from your web presence before funds can be released. If you'd like to speak with our Support Team by phone, you can give us a call at 855-700-6000 between 6am-6pm Pacific Time Monday-Friday.

You can also get in touch with our Messaging and Email Support Teams at any time here.