Postcode issues for customers paying invoices

[ThornleyS]

Hi,

I am having issues with numerous customers paying their invoices. Postcodes are not being recognises when paying and the card is being declined. 
Is there a current known issue with this and anything that can be done to fix it?

it’s reflecting very badly on my business and customers are getting impatient 

[Sam_400º · Accepted solution]

It’s likely that their device is auto filling the postcode, adding a space after it. This will create a miss-match & decline. 

I know Square are looking at a way round this - but guess it’s not a quick fix as it’s part of the security & compliance systems.