Why are my service descriptions being deleted when using online editor to rearrange the order?

[branchskin]

I am an Esthetician and I want to start using Square Appointments for my online booking. I entered my service descriptions, but when I went to the Online editor to put the services in the order I wanted them to be seen online all the descriptions were deleted. Has anyone else had this issue? And how was it corrected?

[samfarrah]

I’m having this same issue and submitted a ticket to Square’s help center this morning. Hopefully we’ll hear back soon! 

[branchskin]

This is frustrating it deleted all the descriptions.  Luckily I'm switching from a different booking app and had most of them saved. I spoke to someone earlier and she said the issue may be a glitch with the Apple Safari internet browser. I was advised to download Google Chrome and see if that solves the problem.  Are you using a MacBook or different internet browser?

[samfarrah]

It’s happened while using Chrome and Firefox on a Windows machine, as well as Safari on both iPhone and iPad. Chrome (for me) isn’t the answer unfortunately. 

[branchskin]

Thank you for that information.  It happened to me after I downloaded Google Chrome as well.  So, since I'm not the only person that means it's their system not ours.

[BernadetteA]

Thank you both for posting, @branchskin @samfarra 

This has been flagged as a bug, and our Engineers are working on a fix. I'm not able to provide an ETA at this time, but I will make sure to post back here once the issue is resolved, or, if I hear of any work arounds. 

Thank you both for you patience and understanding while the team works to sort this out. 

[samfarrah]

Sounds good, thank you!